This Network actively promotes and champions good practice. This is the store of all good practice and essential information for income management practitioners.

Policy and legislation

All the ‘need-to-know’ essential information for income management and rent collection teams to help develop expertise and capabilities.

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Income management index

RIEN has developed a brand new index of trends across the income management sector. Carried out on a six-monthly basis, it is the essential ‘state of the nation’ guide for income management practitioners within social housing.

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RIEN Benchmarking

Reporting and data from our regular current tenant arrears and former tenant arrears benchmarking exercises back to 2012.

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Consultancy support

How we can help... in times like these it can be difficult to know which way to turn. New policy initiatives come and go and housing providers are trying to work out if things really can be done differently in the future. Money is tight and resources are stretched – so it’s about doing more for less – which is never easy.

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Accredit: Income Management

Demonstrating that your income management service has been scrutinised by a reputable and independent organisation and found to meet exacting standards is a measure of confidence that customers and partners can recognise and trust.

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HQN Accredit: The Valued Partner Charter

We recognise partners (commercial and third sector) are also playing a critical role in helping social landlords to achieve recognition, and many are providing a service (and support) that is ‘over and above’ any formal contractual requirements.

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