Rent and Income Excellence Network Networks

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The Rent and Income Excellence Network

RIEN - here to help housing providers to maximise income collection, minimise arrears, support customers and sustain tenancies


Member briefing: Shared housing

Shared housing is not a new concept in the housing market, but recent government changes have made it clear that more people are expected to rent a room in a shared house. This briefing, written by HQN Associate Emma Lindley, gives an overview of the key issues to consider in offering shared housing solutions.

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Welfare reform update – April 2017 changes

Several of the benefit changes announced over the last few years began in April. This briefing, written by RIEN Associate Sue Beasor, is a summary of the changes and suggests how housing providers and, in particular those involved in income collection, might best support tenants who are affected.

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Ask the members: Pre-tenancy training

One of our RIEN members asked the following question:

“Has anyone completed any research on, or delivered, any pre-tenancy training or support for customers? If so, in what formats has this been conducted and has this proved to be successful in reducing tenancy turnover, new customer arrears and ultimately evictions?”

Here are the responses from our RIEN members.

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New for 2017: Complaints toolkit

Is your complaints management process helping deliver better services? Is it improving customer satisfaction? Is it contributing to your value for money agenda? Use this toolkit to help you answer these questions.

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