Rent and Income Excellence Network

The Rent and Income Excellence Network

RIEN - here to help housing providers to maximise income collection, minimise arrears, support customers and sustain tenancies

Universal credit update - Tony Kiely

Universal credit update - Tony Kiely

This new briefing from RIEN Associate Tony Kiely provides an update on the Live Running Sites and the latest from Department for Work and Pensions as they refine the processes associated with claiming and paying Universal Credit.

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Re-accreditation success for City West

Re-accreditation success for City West

Well done to RIEN member City West Housing Trust for achieving re-accreditation for its income management service (first awarded in 2011).

A particularly impressive achievement, given the challenges income teams are facing. High levels of customer satisfaction reflect the way City West staff approach their work – with real enthusiasm and a genuine personal focus.

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Our members include...

Aster Group Minster General Housing Association Aster Communities St Albans District Council Cartrefi Conwy Anglia Housing Group Livin Eastlands Homes A1 Housing Bassetlaw Tower Hamlets Homes
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